Vidamar Resorts Madeira

We had a lovely holiday and hope to go back next year. The hotel & spa were excellent and the two free passes encouraged me to have massages that i probably wouldn't have had and they were excellent.

Excellent all round. Staff especially were very friendly and very anxious to ensure our stay was perfect.

Everything reasonable. Some reception staff more helpful than others. Shower mixer dangerous at times.

Choice of food was excellent and their was an exceptionally good choice of Gluten fee options which was well labelled.
All the staff were very helpful and friendly
Well positioned for town and amenities

Were a bit wary that the hotel might feel cavernous and characterless as it is quite big, but we found it very comfortable and friendly. And the welcome treat of 50 euros to spend towards a spa treatment was a nice treat! We always find you very straightforward, approachable and good value for money.

Roll. On. Next. Year. Very. Good. Holiday

This hotel is deserving of its 5 star rating. It is well appointed, situated close to Funchal centre and the staff are extremely well organised, polite and helpful, nothing was to much trouble. Would stay there again.
We loved Madeira and plan to return in 2020.

Beautiful Hotel with very friendly and helpful staff.
Wonderful breakfast and evening buffet with lots of variety.
Fantastic pools and views and great Spa for facials and massages.
Very clean and looked facilities.
Free Shuttle 3 x a days into Funchal and 3 x the day back to the Hotel. Very convenient for sightseeing in Funchal.

Top class accommodation, well worth upgrading for a sea view, we were on the 7th floor overlooking the Atlantic ocean, with a decent veranda.

Wonderful hotel, staff excellent.
would go again.

Efficient friendly staff in all areas.

Nice hotel for a little break.

The Vidamar hotel is an excellent place to stay in Madeira. The sea view from all rooms, the beautiful gardens. Breathtaking infinity pools, live music in the evenings. The food was delicious, varied and cooked well and presented buffets. The friendliness and excellent service provided by all members of staff.

Excellent Mercury rep. Sorted out a missed excursion with speed & efficiency.

Lovely hotel, great position and fantastic staff. Very pleased with the whole experience and will definitely use your company again and indeed, recommend you to family and friends.

Hotel recommended by your staff. Thank you

Wonderful location and facilities. The Spa was exceptionally good. All hotel staff anxious to ensure you had everything you needed.

Great hotel, fantastic pool area and facilities. I enjoyed the spa. Food was great. The choice in the buffet was good and having the dine around option was even better. I visited the Sushi, Italian and Portuguese restaurants during my stay and all were good. The food in the sushi restaurant was exceptional and the ambiance in the Italian made for a lovely evening.

Lovely hotel, very clean, excellent service and friendly staff .

Everyone is so helpful and willing to please.

Hotel was excellent - great facilities and beautiful views. We never had a problem getting a sun bed if we wanted one and the pools are just beautiful (though cold!) The room was large, and bright and air conditioned with a fantastic view from the balcony and had everything you could need as well as being cleaned and re-stocked every day. The whole hotel was immaculately clean and bright. Reception staff were always happy to help and recommend good restaurants etc. The position of the hotel is ideal - it's about a half hour walk into the main town of Funchal but the hotel does have a courtesy bus which has to be pre-booked. This is sometimes full so an early request would be a good idea if you don't fancy/can't manage the walk.

The staff at the hotel were very helpful. We arrived at the hotel at 9.15pm, as our plane was delayed, and as the restaurant finished at 9.30pm we were taken straight down and had a meal, while our cases were taken up to our room, which felt a really good start to our holiday. Our room had a fantastic view out to sea. The choice of food in the Ocean restaurant was really good and catered for everyone tastes.

First Class in every respect

Great place to stay in Funchal all facilities within easy walking distancence. Staff and service very good as our previous visit . Will go again.

Lovely Location overlooking the sea with good local facilities and only a short distance from the centre of Funchal

Excellent hotel, good food very helpful staff. Well placed for walking into the centre of Funchal.
Rooms are large, comfortably furnished and immaculately clean.
We have already booked for a return visit.

Fourth visit. We love it!

The staff were helpful and friendly .
It was a very ,very comfortable place to stay.

A wonderful hotel all the staff were helpful and friendly .we were upgraded to a wonderful superior ocean view .room number 711. we enjoyed the dine around particularly the Japanese .
The breakfasts and dinner were excellent amazing choice and quality of dishes .

One of the best hotels I have stayed in.Just loved everything about it.

Very pleasant relaxed stay. Hotel staff very helpful

We enjoyed the "Dine Around" offer enabling us to eat at any of the hotels 4 connected restaurants.

Everything about this hotel was perfect,and my highest recommendation is my plan to return.

Magalana at the beach bar in the gardens was very good. Always had a smile and very efficient. In the restaurant Crissy was always there to show you to your table with a smile and little portugese lesson. Not forgetting my special friend in the restaurant. The entertainment needed to be a little better. The duo where very good but who wants to hear a trumpet player.

Everything about the hotel was excellent except for the staff who were so far above that level it is difficult to find the right words. Every staff member we met from gardeners, waiters and waitresses, receptionists etc went above and beyond to be helpful and friendly, it really made the holiday special for us.

First Class in every respect. Excellent service and very well manged

Everything was spot on. The only thing I wasn't happy with was the hairdryer! The hotel was in an excellent location and it was easy to use public transport from it. The bar prices were reasonable for a change and had an excellent variety of drinks available.

All staff very pleasant and extremely helpful.
The food was very good but by definition buffet food cannot be excellent

Would gladly use Vidamar again. High standards and very good staff.

Excellent.

Great hotel. Likely to return and I'm already booked with you for Cyprus next January.

We have travelled with Mercury Holidays before and are very happy with the company.

A very big hotel with a lot of amenities. Although it's a big property, it never felt busy or overcrowded. It was very well managed with great food and quite modern. I've travelled with Mercury before and would definitely recommend the company. It's always been cheaper than other operators I've checked my specific holidays against. Always professional and everything you would expect from a great travel agent.

Hotel was great we couldn't find any faults .The staff were excellent .

The hotel staff were excellent and the hotel was spotless ,great food and a great resort would highly recommend

hotel wonderful , staff warm and friendly Room large comfortable and beautiful view.. immaculate in cleanliness. the breakfast buffet was excellent but we found the dinner buffet a bit short in meat and chicken choices. Lots of fish but we are not too keen on fish. Not much of a selection on potato dishes either . Salads were really good as were deserts but we just felt we had little choice on the main courses . of course this is our personal opinion . despite these criticisms we would return to the Vidamar in the future.

An excellent hotel with superb food and very helpful staff. Very good facilities. The atmosphere is calm and it's a lovely haven away from the bustle of Funchal, however this would depend on the time of year.

Lovely hotel and really nice staff

The room ( 439 ) lacked a mirror and decent light over the dressing table.
The food was of a good standard but a little too fussy for someone suited to a more basic palate.

The entertainment was very limited & consisted of a guitar/drums duo who were quite good & a very poor singer & reasonable pianist.
Several nearby restaurants & hotels had very good cabarets or local groups. Why not in a 5 star hotel?

Hotel staff friendly and helpfull.
Relaxed atmosphere throughout the hotel.
Good food and plenty of it.

Need to understand that it is essential to use boiling water to make a good pot of tea.
Need to use less salt in preparing the food.

Super hotel and ideal location

Noisy Sea Defence work being carried out (not by Hotel) whilst there, but Hotel staff were excellent and compensation provided. Handled very well

There was some work being carried out to repair sea defences this resulted in some noise but hotel compensated by giving a cocktail party for guests and free wine with meal on one evening, plus a Carnival cocktail party, show and disco on another occasion. The noise did not really effect us but it was a very generous gesture on the part of the hotel management.

Furniture in the bedroom was not particularly comfortable.
Room was often serviced very late in the day, sometimes 5pm
Lighting in the room very poor, could do with brighter lights then we would be a able to read!
The staff were excellent, friendly and always helpful, nothing was too much trouble.

Everything just excellent

Hotel meticulously presented throughout. Food excellent and varied. Good selection at the buffet each day. Bars are well run, with a good choice of cocktails, expertly provided. All staff, without exception, are helpful and friendly and will go the extra mile to ensure satisfaction beyond expectation.

Just excellent throughout.

An excellent hotel in a good location.
Some of the service was not 5 star.
Lovely breakfast and we enjoyed dine around option.
A hotel we would return to.

A beautiful hotel with wonderful views over the ocean. Very polite and helpful staff and the rooms were comfortable and clean with useful fridge and a nice large balcony. Staff in their restaurant worked very hard to make it an enjoyable experience. The food was of a high standard we particularly enjoyed the fresh made omelette at breakfast time Sitting on the outside veranda for meals was a perfect setting for a lovely meal. The Lisboa Bar was a relaxing place for a cocktail watching the sunset in the evening....with very comfy seats Overall a very enjoyable experience & The support from Tom prior to departure was excellent ..........thankyou

Great location, staff excellent. The rooms were superb with lovely sea views. Food was very good. My friends and I would highly recommend Mercury, especially as we had our own rooms at a good price.

First class hotel, nothing is any problem to anyone at this hotel, it is perfect.

A very good 4 to 5 star hotel, served extremely well by one of the most friendly and helpful teams of staff I've ever encountered.

Absolutely fabulous...couldn't fault it...hope to go back.

Very welcoming, helpful and pleasant.
couldn't hope for better.

I have stayed many times in this hotel and love it. It is light and spacious and very calm. The staff look after me superbly. Great vale for money for the quality of the facilities.

We were delighted when we walked into the Vidamar hotel and finally settled into a fabulous room which looked over the sea.
The staff were curtious and very upbeat, creating a very relaxing and luxurious environment.
I would have no hesitation in recommending anyone to try and enjoy the Vidamar as we both did.

Couldn't fault the hotel, my husband and I had a lovely time. J Hamp.

Quite the best holiday hotel I have ever stayed in - I did upgrade to a room on floor eight rather than stay in aroom which overlooked the garden and which was not immediately ready. I paid for the upgrade.

>Food quality was very good but was marred by consistently being served almost cold.
>Despite the abundance of mirrors throughout the hotel( eg two walls of the toilet!!) there was not a mirror over or on the dressing table which meant that you had to rely on the one in the bathroom to do your make up and hair. This was not convenient if someone was using the toilet.
>If the hotel cannot use the usual dining restaurant because there is a private function they need to reconsider how they organise the meal service for the hotel guests. On the 9th we ate in the Ocean lounge . It was a buffet but there was such poor organisation that people had to queue for ages to get to the food which frequently ran out and which was very slow to be replaced.

The room could not be faulted. The staff were able to help whenever needed but not at all intrusive.