The gentleman I booked with over the phone was excellent.

All hotels excellent particular like the ones in Hoi An Laos and Cambodia.

All hotels were of a high standard except The one in Central Saigon.

Generally excellent.

The hotels were excellent. The only one I would say was not up to the high standard set by the rest was Saigon. This was fine but a little tired.
Well done this was a fantastic tour which we really enjoyed. I would like to single out 3 of the guides: Andy, Jackie and Choo who's English was excellent, were very knowledgeable, and provided a very attentive service.
The group size of 27 was perfect and it turned out to be a remarkably coherent and friendly group with relationships established that may continue.
The itinerary worked liked clockwork and the planning and organisation first class.
Food was of a high quality and there was plenty of it. Maybe too much!

All good standard

All the hotels were lovely and spacious apart from the Rosaka we had a poky room .
The accommodation on the Mekong Eyes cruise was beautiful and the food was superb xx

All hotels were excellent.
Highlight being overnight Ha Long bay and hotel in Laos.
All the guides were extremely knowledgeable , helpful and friendly. All local .
November seemed a great time to visit. Very few mosquitoes and bearable temperature.
Different location for meals every time allowing to sample local cuisines.
Highly recommend tour .

Most of the hotels were very good. Hotel in Laos outstanding. Service received in all hotels excellent.

Couldn't fault them. Higher standard than expected.

All hotels were excellent

All excellent although Golden Hotel in Saigon was a little tired.

All off them fine.
Very nice of Siem Reap's Tara Angkor to permit us late check out (6:00) ...very nice hotel too.

All hotels were good clean and comfortable. Particularly Loas. Setting was idyllic. All breakfasts offered a wide choice. Staff all polite and welcoming.

Hotels were very nice, mostly central.

All Hotels exceptionally good

First rate

Maybe cross into Cambodia on day 16 afternoon. = No Vietnam Visa required also giving half a day extra in Siem Reap.
Split day 19, We all found this day very tiring. Most ie: 26 out of 28 did not do it all due to heat and a lot of walking over rough ground and rocks. My husband and I only visited Angkor Wat for the sunset so have not really seen it.

Most were excellent
Rooms in the Golden hotel Saigon were in need of updating, but the location was good

I have marked the guides as excellent. The ones in Vietnam were superb, Ding, Tam & Tien. The ones in Cambodia were not as good, one turned up hungover and spent the coach trip from Pohn Pehn with his head in a bucket throwing up which wasn't pleasant for the people at the front of the coach! The other walked off without guiding the party and spent most of his time telling us about Russia and his life/education there.

All hotels were good although the Golden Central Hotel in Saigon was rather dated. Outstanding value. Incredible variety. Very well looked after in Vietnam by all three guides.

In the main, very good.

All well selected, central locations with friendly and very helpful staff.

very good 4 star
3 star in Saigon less so but location was good.

Fabulous hotels which I would recommend to anyone. Some were a bit better than others however there is no complaint in any of them.

The brochure needs to emphasise more the mobility requirements, not just getting on and off coaches and trains(in Vietnam there are no platforms plus have to drag luggage across railway tracks) but also steep stairs on cruise ships and getting on and off boats via two planks of wood with shaky temporary handrail from the prow of the ship. Also, temples have very steep stairs for access. We enjoyed all these experiences but some people would have found them impossible to cope with.

The overall trip was very memorable and thoroughly enjoyable.
The downside for us was the extension in Sihanoukville. While the hotel Independent was very nice although somewhat dated with lovely pool etc. it was disappointing for anyone wanting to explore beyond the confines of the hotel. We took the shuttle to town but were horrified at the amount of litter not only in the streets but literally everywhere. There is obviously no infrastructure for refuse collection yet sky scraper hotels going up everywhere with Chinese money. Very sad.
We are well travelled and used to all sorts of places where there is poverty and deprivation but we have never seen anything like Sihanoukville. I think the deceased king would turn in his grave. So while a very good holiday overall we would not have booked the extension had we known.

All Hotels were of a high standard, no complaints with all the hotels

All hotels were of a very good standard

All hotels good except Saigon,
room very small.

All hotels excellent except Golden in Saigon which was a little less but well placed

Fantastic holiday, everything was joined up very good guides and great food. A really good trip for our first group tour. The hotels were all good especially the early check ins and late check outs.

All of a very high standard with service to match.

all great but saigon a bit dated and very small room although good location

No comments

four of the guides were excellent they put us at easy, their English was good and they were very informative. unfortunately the guide we had in Nha Trang was not. we are both over 60 and did not want to sit in a beach for the day, the guide did not know what facilities were available on the beach or what we could do as an alternative. the hotel were more helpful. after dinner the guide took us to an evening market and a super market after we made it clear we were not interested in shopping.

you could consider using a different airline. the food was poor both outward and return flight. on the return they ran out of a breakfast choice . the service from staff was poor on a 14 hour flight I expected to see them around more often

All hotels were very good. An excellent holiday. All hotels and both mini cruises were very good. The tour included a good mix of city and historical tours and more relaxing countryside and sea and river experiences. The guides were all very good. We had all of our included meals at lovely local restaurants. Anyone with special dietary requirements were well catered for. We had free bottles of water at all hotels and on all the coaches. We had access to our hotel rooms when we first arrived at about 8am after a long flight and likewise after one of the night trains. We were also able to stay in our room until we left for the airport on the last day at 5pm. We had free reserved sunbeds on our beach day and the best table at the dance show. Thank you Mercury for thinking of everything to make our holiday a really enjoyable and memorable experience.

Beautiful hotels...some spectacular.
This trip has probably been the most amazing experience travel wise of my life. Absolutely everything was arranged for us and everything worked. I do not have one single complaint or suggestion to improve it. The whole visit will stay with me long after the tan has faded. Well done Mercury. You will definitely be seeing us again.

All hotels were very good.

All the hotels were very good. The use of our room until 6pm on the date of departure was a very welcome touch.

All hotels were 4 star standard and very nice. Luang Prabang and Tara Ankor, Cambodia being the best. This trip ran like clockwork.

Saigon Hotel of poor standard. Insufficient lighting and inaccessible power points.

The guides in Vietnam were excellent. The days where a meal wasn't included the guides provided us with a packed lunch.
When we first arrived the guide in Hanoi took note of my dietary requirements and passed this onto the next guide, it continued through the Vietnam trip. The guides obviously spoke in advance to the restaurants, as the food that was served to me was gluten free and no meat. Very Efficient.

It was a shame that we went over by one day to 16 days in Vietnam, so we had to buy a visa, as you can go to Vietnam for 15 days without one.

Also I would have liked longer in Cambodia, as we paid for a visa just for 3 days, and could have seen more., if we had a little more time

for 4 star hotels they were great

Excellent hotels. The food offered was excellent throughout, especially in Vietnam. If anything, the food on offer was too generous - smaller amounts would have sufficed. The food was quite 'westernised', which probably suited our touring party - though we really enjoyed the more authentic dishes served on occasion, e.g. in Nha Trang

No complaints whatsoever!

The hotels used were all excellent except for the ones in Saigon and Hanoi. These two were good, but not excellent. (The breakfast in Saigon was poor.)

Just to say thank you all so much - neither I nor my Husband would not have known how to put such an amazing itinerary together! - On our journey, we came across the truly worldly backpackers so we can assume we were on the right route for true exploration - we proudly call ourselves 'flashpackers' as we followed an adventurous (but well-organised) trail too!

Hotels were all of a good to very good

All hotels were of an excellent standard

Hotels were all fine- no problems,

Thoroughly enjoyed the whole experience. The guides,hotels and the itinerary was excellent.
Value for money.

Hotels gave excellent service

All the hotels used were excellent. Lovely spacious rooms , very comfortable beds and varied delicious breakfast- you could literally have anything you wanted.

All better than expected

All the hotels were very good.

Just one big let down was the fact swimming pools were either shut due to maintenance or too small to make a decent swim of it.

All the hotels used were excellent

The hotel Santi in Laos was by far the best, we would have loved to have stayed there longer, tropical, beautiful, it felt like we had stepped back in time, a 'rest day' and extra night would have been welcomed there.
We asked to change rooms in one hotel as the bath was recessed and difficult to access for my mother but this was addressed with no problem by the guide

Hotels were of a good standard with the exception of the one in Saigon which was poor. Small rooms, with grubby walls and inadequate lighting. Breakfast was not up to the standard provided by all other hotels / boats.
Hotel in Siem Reap was the best.

all hotels used where of excellent quality

All hotels were of excellent standard for their rating. Clean ,comfortable, attentive staff and with good breakfasts!
Halong Bay & Mekong Delta cruise ships were excellent.

All the hotels and river cruisers were excellent and of a very high standard

The tour was very enjoyable but a couple of things would have made it better. After the first night time train journey from Halong Bay to Hue we were taken directly from the train for a long sightseeing tour of the area. Everybody was very tired and didn't enjoy it. It would have been much better to go to the hotel for a rest first. The train journey from Hoi An to Nha Trang was incredibly long. For some reason we were put on the slower train (11 hours) instead of the faster one as per our itinerary. Sometimes it felt as though we didn't have enough time in some places to really explore. Angkor Wat is an amazing place but the day could have been planned better. Instead of watching the sunrise and then going back to the hotel for breakfast we should have carried on with the tour whilst it was cooler and quieter. We could have taken a packed breakfast with us. We also left the site to have lunch and it felt as though we didn't have enough time to see all the temples. I'm not sure that we saw all the things that were on the itinerary.

All hotels were excellent except for the Saigon stay which was not at all welcoming. I also have to voice my concern that I had to share 2 overnight train journeys with a member of the opposite sex as I was travelling solo. Whilst he was a complete gentleman, I don't think this was appropriate & I'm sure the single supplement should cover my own compartment.

Can not fault the hotels or their service

Hotels on tour varied between adequate and very good.
Unfortunately the beach stay hotel was not of a good standard. The Independance Hotel is very tired and really showing its age 55 years. In general hotel a bit scruffy, very poor breakfast offering, unhappy & unmotivated staff and remotely located.
The resort itself offers little of interest and a very poor food offering. All in all a disappointing end to what had been an excellent tour.

All hotels were of excellent standards.
Giang (Hanoi) was the best guide we've ever encountered, she's a real plus to your company.
The other guides were very good.
All restaurants used were excellent except for the final evening in Siem Reap. The show was OK, however the group would have prefered to have revisited the superb afternoon restaurantand enjoyed superb food and our own company to reminise on our holiday together.

All of the hotels exceeded our expectations.In each we had twin king sized beds, large screen tv, tea and coffee making facilities,and complementary fruit and bottled water.All bathrooms had showers, and some had a bath.They were well equipped with towels, and all had complementary shower gel and shampoo, together with sealed toothbrushes and several other boxed products.
Breakfasts were amazing. I counted forty three different types of food on offer, both Vietnamese and European, from beef stew with noodles, to toast and marmalade.